Returns & Exchanges

At Cala Jade, we want you to be completely satisfied with your purchase. If your new handcrafted piece isn't quite right, you may return it within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all dust bags and tags are included to maintain the product's condition.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.